Shop n’ Seek is an Augmented Reality (AR) game that features your favorite Shopkins characters.
This game is designed to let the player find virtual Shopkins and build a collection. To discover new Shopkins, the player has to move around in the environment by actually moving themselves in the real world. Their movement is the controller. A “hot and cold” thermometer lets the user know when they are near an item to collect. To collect an item, the user must tap the object on the screen. These items include giftboxes, which contain Shopkins, and coins, which the player can use to make in game purchases. Once they’ve found some Shopkins, the player can place them in augmented reality by selecting the Play section from the Menu. Once entering the Play section, the user must place the Toybox in AR, then drag the Shopkin onto the nearby surface (for example, the table or floor). To play with a Shopkin, the user just taps on the Shopkin and then selects the action (the buttons at the top) to begin the animation.
No, an internet connection is required to play the game. This is not a game that can be played off line, so the user must allow for data usage if they are playing outside of an area with WiFi.
There is no limit to how many Shopkins a user can place in AR. However, the amount of surface area available will impact the performance, as the Shopkins can collide with one another and might get knocked off the surface. If this happens, the Shopkin will be returned to the stage area in front of the Toybox.
If Shop n’ Seek isn’t able to detect a surface, or if the Shopkin is knocked off a surface by one of the other Shopkins, the Shopkin might “fall”. If this happens, the Shopkin will be returned to the “stage” area in front of the Toybox, where the user can drag it back onto a surface and resume playing.
Shop n’ Seek works best if the user has a large amount of clear space (like a park) that they can move around without obstacles or safety hazards. Users should be aware of their surroundings and avoid playing in areas that aren’t appropriate. As with any mobile app, Shop n’ Seek should not be played if the user is driving. For the best experience, parents should guide and supervise their children’s use of the product, including where to play and how to use a mobile phone app safely. To help remind players of the risks and to encourage everyone to play safely, the Shop n’ Seek app cautions users about safety and awareness each time it is started.
Parental consent is necessary for children under the age of 13 to play our app. Once the parental consent has been given, the parent can set up a profile designated as a children’s profile, which the parent does have control over.
Shop n’ Seek collects information in order to operate the game and to optimize and improve our products and services. Shop n’ Seek does not sell any adult’s or child’s user information to third parties.
You can try the following workaround:
Unfortunately, we cannot refund you directly, only Apple can. Please contact
iTunes Support to request your refund.
Please know that Shop n’ Seek cannot bypass your security/password requirements and that it may be necessary to update your password if unauthorized purchases are being made. Contact Apple if you have further concerns or questions about your password security.
An internet connection is needed to play the game, the stronger the better. After checking that you are online, please try restarting the game. If that doesn’t work, you can try to “Restore data” (from Settings)
The game is available as a free download. You can also purchase in-game coins using real money but it isn’t required to play the game.
Yes. Shop n’ Seek allows up to 6 separate profiles to be created under one account.
At this time, each profile under an account must use a different character. We want to make sure everyone is playing under the correct account!
Deleting the app will not remove your information from the service. To start
up again with your collection, simply re-download the app and log in with
To completely remove your information from the service, please visit www.shopkinsgame.com and use the Deactivate Account option from your account.
Deleting a profile or account permanently must be done from the service’s website. To restore a profile that was accidentally deleted, please visit www.shopkinsgame.com and use the Re-Activate Profile option from your account.
At this time, Shop n’ Seek is available only on iOS. The device must be an iPhone SE or higher, with iOS version 12 or higher. We are working to release an Android version soon, but at this time Shop n’ Seek can only be played on iPhones and iPads.
Our service uses GPS location initially. None of the location information is stored for any longer than necessary and is not shared with any 3rd party. To ensure that you can find events and promotions that are location based, the game needs access to the user’s GPS